Most of our items are standard size and since most items are made to order we can customise to fit your size perfectly, you just need to contact us on [email protected] .
FREQUENTLY ASKED QUESTIONS
Most of our pieces are made to order. The more complex the more time it takes. We usually allow between 4 to 10 working days in production . ( with some exceptions due to Covid) Other pieces especially those with Enamel colorings on them require more manual labour and might require more time. Most of our pieces are handmade, all our pieces are hand assembled.
All our items are shipped from Beirut, Lebanon. Shipment time varies on destination and exceptional covid situation. You can always use your AWB to track your order.
Orders in Lebanon take between one to four days max, after production, outside lebanon, depending on the country .
We work through a payment company called tap company . All major credit cards are accepted. In Lebanon, we only accept cash on delivery.
If you have an issue with your order, please [email protected] and allow three working days for feedback
The more you treat them with care, the more they will last.
Always avoid creams , sweat and water. Clean your pieces with a clean dry cloth before you store them , and always store them separately .
follow us on @thehappyelephantbeirut on instagram for some care tips and tricks.
You will also receive a care card with each of our items , and a silver cloth for all silver items .